Privacy policy

This Privacy Policy describes how HOLI HEALTH PTY LTD ("we", "us", or "our") collects, uses, discloses, and protects your personal data when you visit or make a purchase from fzpcbj-kr.myshopify.com (the "Site"). We respect your fundamental privacy rights and are committed to maintaining the security and confidentiality of your personal information in compliance with applicable global privacy regulations.

2.1 Categories of Information We Collect

When you interact with our Site, we collect personal information directly provided by you, as well as automatic device telemetry required for website optimization:

  • Contact & Identity Data: Full name, shipping address, billing address, phone number, and email address.

  • Transaction & Payment Data: Credit/debit card details, order history, and payment gateway confirmations. (Note: Raw payment card credentials are processed securely via PCI-DSS compliant third-party processors and are never stored on our servers.)

  • Technical & Usage Telemetry: IP address, browser type, device type, time zone setting, operating system, referring URL, pages viewed, and browsing behavior gathered automatically via cookies, web beacons, and log files.

2.2 Legal Basis and Purpose of Processing

We process your personal information strictly for the following legitimate business purposes:

  • Order Fulfillment: To process transactions, organize courier shipping of table lamps and decor, manage order confirmations, and provide tracking updates.

  • Customer Service: To respond to inquiries managed by Jessica Mooney and our support team regarding product specifications or return requests.

  • Fraud Prevention & Risk Mitigation: To screen orders for potential fraud or unauthorized transactions.

  • Store Optimization: To analyze user browsing trends, refine our home decor catalog, and improve overall user interface experience on Shopify.

2.3 Sharing & Disclosure of Personal Data

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers under strict data handling agreements:

  • Shopify Inc.: Our e-commerce platform host powering our storefront infrastructure and checkout process.

  • Logistics Partners: Freight, postal, and parcel delivery services carrying out physical transit of goods to 93 Wattlebird Dr, Burton SA 5110 or to your door.

  • Payment Processors: Standard secure merchant gateways handling encrypted financial transactions.

  • Legal Compliance: When required by law, court order, subpoena, or government authority to protect legal rights and public safety.

2.4 Data Retention & Your Rights

We retain your order information for our operational records unless and until you request deletion. Depending on your jurisdiction (e.g., GDPR, CCPA), you hold rights to: (a) Access the personal data we hold about you; (b) Request correction of inaccurate information; (c) Request erasure of your data; and (d) Opt-out of non-essential marketing cookies. To exercise any of these rights, please email [email protected].