Refund policy

At HOLI HEALTH PTY LTD (operating fzpcbj-kr.myshopify.com), we believe that your home should be a sanctuary of comfort, tranquility, and aesthetic elegance. Whether you have selected one of our luxurious area rugs, cozy decorative throw pillows, or ambient table lamps, we want you to feel entirely confident in your purchase. If for any reason a product does not perfectly complement your interior space, our comprehensive Return and Refund Policy outlines transparent, fair, and straightforward guidelines to ensure your complete satisfaction.

1.1 Standard 30-Day Reflection & Return Window

We offer a generous 30-day return window starting from the calendar date your order is marked as delivered by the shipping carrier. To be eligible for a full refund, all returned merchandise must fulfill the following mandatory criteria:

  • Condition: Items must remain unused, unwashed, and in the exact original condition in which they were received.

  • Packaging:

    • Area rugs must be rolled (never folded tightly to avoid permanent structural creasing) in their original protective plastic packaging.

    • Decorative throw pillows and cushion covers must have all original law tags, labels, and hygiene seals intact.

    • Table lamps and lighting fixtures must include all original electrical components, power cords, adapters, lampshades, and protective foam/carton packaging.

  • Cleanliness: Items must be entirely free from pet hair, domestic odors, stains, or signs of installation.

1.2 Return Authorization & Step-by-Step Procedure

To initiate a return, please adhere strictly to our mandatory Return Merchandise Authorization (RMA) workflow:

  1. Submit Request: Contact our dedicated Customer Support team via email at [email protected] within 30 days of delivery. Please title your subject line: Return Request - [Your Order Number].

  2. Provide Documentation: Attach clear photographs demonstrating the item’s current condition, outer packaging, and shipping label.

  3. RMA Issuance: Once approved, our team will issue an official RMA number along with detailed instructions on securing your package. Returns sent without prior RMA authorization will not be accepted or processed at our facility.

  4. Dispatch Package: Securely pack the merchandise and send it directly to our designated return facility:

    • Return Address: 93 Wattlebird Dr, Burton SA 5110

1.3 Return Shipping Costs & Obligations

Unless the return is due to a verifiable manufacturing defect, damaged delivery, or fulfillment error caused by HOLI HEALTH PTY LTD, the buyer remains solely responsible for paying all return shipping costs. We strongly advise utilizing a trackable shipping service and purchasing shipping insurance for high-value home decor items (especially delicate lamps or large rugs), as we cannot issue refunds for items lost or damaged during return transit.

1.4 Damaged, Defective, or Incorrect Deliveries

Please inspect your shipment immediately upon arrival. If your table lamp arrives with broken components, or if your rug or pillow exhibits severe weaving faults or incorrect dimensions, please notify us within 48 hours of receipt at [email protected]. Include clear photo or video evidence of the damage and outer box condition. Upon verification, we will provide a prepaid return label and immediately send a replacement or process a full refund.

1.5 Refund Processing Timeframes

Upon receiving your package at 93 Wattlebird Dr, Burton SA 5110, our quality control team will inspect the item within 3 to 5 business days. Once verified:

  • Approved refunds will be credited back to your original payment method (Credit/Debit Card or PayPal).

  • Please allow 5 to 10 business days for the credit to post to your financial institution statement, depending on your card issuer's processing speed.

  • Initial shipping fees (if any paid on orders under $10 USD) are non-refundable.